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Assistant to Development Director
Job Code:2021-ANTB1F-CH-002
Location:Forest Lake Academy
FT/PT Status:Low Hours Part Time (19-25 Hours)
  

Location:
Forest Lake Academy is a secondary (grades 9-12)  school located in Apopka, Florida (near Orlando) serving an enrollment of over 385 students.  Adventist Health System headquarters, all of the attractions in Orlando, the beach are only a short distance away. For more information about Forest Lake Academy, visit http://forestlakeacademy.org/

Job Summary:
POSITION SUMMARY:  Requires organization skills and the ability to follow through on projects / assignments in a timely manner; and effective communication skills.

The Alumni and Engagement Center Manager, under the direction of the Development Director, is responsible for improving alumni engagement at Forest Lake Academy through the management of the call center. This includes, supervising student workers, managing the data collected and promoting positive public relations, maintaining effective lines of communication with alumni, and following established policies that govern Forest Lake Academy.
 


Skills, Education, and Experience Required:
  • EDUCATION AND TRAINING REQUIRED:  Bachelor’s degree preferred. Will train.
  • POSITION QUALIFICATIONS:  (Requirements are representative of minimum levels of knowledge, skills and/or abilities.)
  • Knowledge of principles, policies and beliefs of Forest Lake Academy.  
    Ability to satisfactorily communicate (verbal and written) in English with co workers, visitors and management.  Strong oral and written communication skills required.
    Ability to meet deadlines and perform all job duties with minimum supervision; and ability to work under pressure.
  • Basic Computer literacy
  • State of Florida and National (FBI) background check clearance, including VECHS fingerprinting.
  • Be a faithful, practicing member of the seventh-day Adventist Church whose life, habits, and influence are positive in leading students to Christ.

Job Responsibilities:
  • Hire, train, and onboard call center agents as required to meet quotas.
  • Provide coaching and assistance to call center agents on an ongoing basis. 
  • Process weekly reports for submission to management on engagement ideas for alumni.
  • Help call center agents create resolution between an alum who is not happy with FLA.
  • Ensure that all employees follow the company's best practices for call center management and operations. 
  • Develop presentations and talks to motivate and educate call center agents. 
  • Communicate company goals to associates so every employee understands his or her role. 
  • Conduct periodic surveys of customers and potential customers to ensure quality control. 
  • Create policies and procedures for updating database.
  • Create new ways to automate connectivity with alumni through digital venues.
  • Serve as an ambassador by establishing an open line of communication between FLA and its supporters.
  • Gain a greater understanding of the FLA, its organizational structure, and its annual needs for financial support.
  • Call constituents (alumni, parents, and friends of FLA) to build personal rapport, update demographic information, and acquire gifts to the Annual Fund.
  • Handle personal information with extreme confidentiality.
  • Manage students daily as they enter address corrections and batch gift receipts.
  • Manage students daily as they stuff envelopes / conduct mail merge.
  • Manage students daily as they call alumni to confirm address, email, and other information.

    On demand – Assist with various event up and break down.  Available for Alumni Weekend.
    On demand  – Posting of articles to Alumni Twitter, FB and Linked In (will train)